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Found inside Page 187Does the seller Provide a Return or Refund Policy? Most anyone who sells online realizes that a buyer cannot know if she is truly happy with an item until Seller ratings and feedback scores serve as a useful barometer for other buyers when making buying decisions. eBay will also consider buyer and seller risk and performance data in determining whether to automate a refund. Does eBay's Buyer Protection Protect You From Problem Purchases? Check returned items carefully before issuing a refund. In some situations, a return shipping label won't be available and we will ask that you and the buyer make alternative shipping arrangements. Found inside The seller delivers an item different from the one described and pictured in the item listing The seller offers a return or refund policy but refuses to Selling Luxury Handbags on eBay May Be More Trouble Than It's Worth, How to Tell If You Bought Fake Stuff on eBay and What to Do About It, Tips on How to Optimize eBay Sales for Mobile With Better SEO, How to Use Disclaimers in eBay Descriptions for Smooth Transactions, Tracking Your eBay Purchase Online Is Quick and Easy. eBay provides either a 1st Class or Priority Mail USPS label to the buyer when a return is accepted. Automation of returns and refunds saves sellers time, and enables them to process returns faster. In eBay Hacks, author David A. Karp provides tools and strategies to master eBay, whether you're a buyer trying to win an auction without getting ripped off, or a seller dealing with anxious customers and deadbeat bidders. * Learn better If you're selling a piece of electronics or something mechanical, plug it in or turn it on to make sure the item works. You may only use the "upload your own label" option when you're processing a return manually. Payment methods; Special financing available. If there are any issues with buyers that may negatively impact you, well take care of them by removing any negative and neutral feedback, defects, and open cases in service metrics. Select which policy you currently have and which policy you'll update to: eBay automates some stepslike return acceptance when your policy permits returns due to buyer's remorse. Don't Leave Money on the Table When Selling on eBay, What Every eBay User Should Know About Refunds and Exchanges, Use Completed Listings to Research Pricing on eBay Items, 10 Easy Ways to Raise Your eBay Feedback Rating, The Balance Small Business is part of the, 30-day return with buyer paying for shipping, 60-day return with buyer paying for shipping. Select your carrier and enter the tracking number. Found inside Page 30First, shoppers are more likely to buy from you if you have a fair refund policy. They may never have to use it, but it gives them peace of mind that they Just be sure to have plenty of stock when offering either of these options. Listings from Top Rated sellers must offer a 30-day free return policy to qualify for the Top Rated Plus discount and seal. While it's useful for sellers to know how to handle these situations, it's even more helpful to understand how to prevent returns from happening in the first place. From the smallest details, such as how to take and post the most effective photos of your goods, to pricing strategies, inventory management, and shipping methods, this user-friendly manual will help you make more money on eBay. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. You can decide to offer a RMA number by checking the appropriate box in your Return Preferences page. Found inside Page 324For more information on policy, go to www.ebay.com/help/ policies/selling-policies/selling-practices-policy?id=4346 and click the Guidelines link, Maybe it wasnt quite what they thought. So is packing items in double-walled corrugated boxes, which are stronger and provide greater protection. If the buyer paid, theyll need to contact the carrierinstead. If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. The video also provides some solid tips for packing an object securely. Click the tabs below to learn more about customizing and optimizing returns. Unless it's a seller who has a bulk drop off once per week or something similar to that. When do return requests qualify for automatic acceptance? It is eBay policy (since October 2020) to require sellers to use signature confirmation for any orders worth over $750. If you sell on eBay as a business, you may also have obligations under the Australian Consumer Law - opens in new window or tab and we recommend you familiarise yourself with these before selling on eBay. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. Found inside Page 204Refund. policy. There are plenty of eBay sellers who state prominently in their About Me page and on each listing, All Sales Final. This is a policy If tracking shows the returned item has been delivered to the seller, but the seller has not yet issued a refund to the buyer, eBay will automatically issue the refund to the buyer on the sellers behalf after two business days. For Top-Rated sellers, the standards are higher at 0.5%. You can set up automation rules in your Return Preferences to immediately refund your buyer and let them keep the item. Ultimately, the key with shipping breakables is to make sure the items don't move around during processing and delivery. Tip. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}, A dialog will open as you type your search terms. Under Send a refund, you can choose to let buyers keep the item and automatically refund them if the refund amount is less than a certain amount. If the item is damaged or not as described, sellers must cover return shipping costs. Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance. To maintain Above Standard status, the minimum level for an eBay seller, a seller must keep their defect rate at 2% or lower. At least half of the reasons buyers request returns are related to shipping. These mailers can burst during shipping, and it isnt worth saving a few dollars on shipping at the risk of the item arriving damaged. Dealing with returns is part of doing business on eBay. Returns, missing items and refunds for buyers. If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. Follow its progress on My eBay or Seller Hub. You can offer a partial refund if a returned item is damaged, missing parts, or otherwise not in the same condition as when you shipped it. Selling an item for parts-only is perfectly acceptablejust include that disclaimer in the title and description. As delivery expectations continue to rise, buyers want to be able to track orders and receive them on time. You may only use your own label When the buyer is returning the item to you, the cost of the label will be charged to youraccount once its scanned by the carrier. With some due diligence, sellers can take specific steps to help reduce the likelihood of a return request. Return an item for a refund Most sellers accept returns if you've changed your mind about an item check the listing for full details of their return policy. When youre responsible for return shipping, you can choose from a number of options in the return request form. Heres how to send your own label from the View return details section: Language barriers may make it difficult to purchase an international return label. We strive to deliver a returns experience that is consistent and competitive with a modern marketplace. Your refund will be sent to your original payment method and funds are usually available within 3-5 business days. This gives sellers a chance to settle matters before the issue gets escalated further and affects their selling ability. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. If you receive a request that requires your response (such as a "not as described" request covered under the eBay Money Back Guarantee program), we may automatically provide a return shipping label to the buyer. Complete with sample contracts, forms, checklists, and disclaimers, this is a book no eBay seller should be without. Trying to force a buyer to accept an item due to it being listed "as is" is a complete waste of time. The buyers reason for returning an item will no longer count as a defect as long as you successfully resolve a return request with the Get updates and learn how eBay is supporting you during COVID-19. Learn how to give great service and get paid. Found inside Page 360 193,272 record keeping, 55, 191193,272, 341 refund policy, 179 Register link, 36 registering at eBay age requirement for, 19, 287 as a business seller, eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. The first two editions of this book are runaway bestsellers, and this third edition has been updated to reflect some of eBay's most recent upgrades including Selling Manager, Turbo Lister, and eBay's new listing design features. Remorse returns outside the sellers specified return window. For example, if you indicate that "buyer pays" for return shipping, the buyer will need to pay for the label used to ship the item back to you if the buyer doesn't want the item anymore. Use the exact shipping service requested by the buyer to reduce requests by up to 20%*. Ship within your stated handling time to reduce requests by up to 65%*. Remove products with high rates of manufacturing flaws from your inventory. Tip. If a buyer doesn't receive their order or it's not what they expected, eBay expects the seller to resolve the situation. After contacting the seller, it's up to you whether you want eBay to step in. To maintain Above Standard status, the minimum level for an eBay seller, a seller must keep their defect rate at 2% or lower. A seller can email photos of the item to the site and Authenticate Firsts will determine if the item is real or fake. If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. Wells is a former writer for The Balance SMB. These ratings are averaged in with feedback from other buyers to determine the seller's rating and feedback score. In most cases, sellers designate that the buyer will pay for return shipping and any restocking fees if specified in their return policy. You can customize other stepslike when you issue immediate refunds. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). 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