singapore airlines culture

Eventually, it guarantees efficiency of performance by employees. This initiative also acts as a collaborative work-space for SIA employees to innovate ideas amongst themselves, or with external partners to enable the airline to innovate on the digital front. 19 July. Martin Roll enables global clients to deliver business impact and drive long-term value. This supersonic service was suspended after 6 flights as a result of environmental objections from the Malaysian government. Additionally, in recent years, SIA has set up a Digital Acceleration Unit also known as the Innovation Lab to capitalize on digital innovation. As indicated earlier, it is largely due to the inherent demands of an organizational system that calls for all stakeholders to conceptualize the requirement and also internalize its possible repercussions. Singapore Airlines has carefully built a financial and fixed cost infrastructure which allows them to continue investing to support the brand while challenging the competition on costs. This would seal possible loopholes for employees who obtain wrong formation. As indicated earlier, by striving to infer positive images and relation networks between its management and workers, Singapore Airlines emphasizes that the roles of employees are indeed the most crucial bit in ensuring that consumers get the best services (Varey, 2006). It is iconic product in the service industry of travel and tourism. This particular innovation took the world by storm as comfort in air travel has never been taken to such an extent before. For example, there is huge traffic demand between India and Europe. This should be projected towards an organization’s mission and objectives. These factors have prevailed within the SIA organization since then, and served the airline very well as this brand case will illustrate. The company competes in the low-cost carrier space through their investments in Scoot. Boston, MA: Harvard Business School Press. One of them is Book the Cook, in which passengers can choose their favourite gourmet main course from a tantalising selection of dishes prepared by Singapore Airlines’ International Culinary Panel before their flight. Today, the company has numerous fleets and has diversified its structure into different industries and sectors. It supports IATA’s Four-Pillar Strategy to address climate change, comprising technological, operational, infrastructural, and economic measures. Moreover, effective understanding of the environment and behaviour of an organization is necessary in enhancing better management in a company, higher customer value in services delivery, and increased levels of productivity and profitability. By extending special offer to the customers, it becomes easy to win their loyalty. Campbell Wilson, chief executive officer of Scoot, the low-cost carrier of Singapore Airlines Ltd., discusses how the company is coping with the coronavirus pandemic. Singapore Airlines has been able to deliver some of the best results in the industry by avoiding this type of reactionary behaviour. Services like aircraft security, linen laundry, cargo and passenger handling are well provided. In most industries, there are always segments willing to pay for quality brands. The special aircrafts for these long-range routes (Airbus 340-500) were sub-branded with meaningful names (e.g. Wirtz, J., & Johnston, R. (2003). This includes the setup of Krislab in 2019, which is Singapore Airlines’ new digital innovation lab. The creation of the belief system that employees are not just the main anchors for progress, but they also determine the future of the company is indeed true. The main cultural traditions are Malay, Indian, Chinese, and to some extent Western (British). INTRODUCTION. Even so, it has managed to remain quite competitive in the market following its management ability to understand the Asian market in terms of holistic integration of customer quality and incentives. All the airlines under SIA feed traffic between them, and they share a large number of connecting passengers with SIA. Retrieved from https://ivypanda.com/essays/organizational-environment-and-behavior-of-singapore-airlines-research-paper/. They flew the last flight with the Boeing B-747 on 6 April 2012. Innovation has always been a main priority for the airline since it was launched. In cases where culture is involved, Singapore Airlines has a tendency towards being sensitive and considerate to various cultures. Even in such a case, the problems are usually solved promptly to ensure that things return to normalcy. Their stewardesses are well trained in matters related to effective communication. In the case study of Singapore Airlines, it is imperative t note that the company has been faced with stiff competition that has seen major players assume strategic approaches in order to remain relevant in the market. Loyal customers are generally open and provide an organization with the necessary criticism to improve a system as they are able to associate with it. Work culture here is very good and staffs are very cooperative and friendly. Your privacy is extremely important to us. Singapore Airlines placed its first orders for two Boeing 747-200s in July 1972 even before the airline commenced operations in October 1972. & Gerrard, P. (2000). Though the structure has attracted criticism from different scholars on its hierarchical outlook, the company insists that the whole system is highly efficient both in terms of design and application. Building traffic from new geographies: Singapore has only slightly under 6 million people, and geographically it is situated in a position where Singapore Airlines may not be able to tap on domestic traffic that originates from that part of the world. The database is updated daily, so anyone can easily find a relevant essay example. Fierce competition from low-cost carriers: The low-cost carriers have significantly influenced consumer behaviour for cheap price bargains among leisure travellers and increasingly among business travellers. A dangerous trap, which many other brands often fall into in their efforts to communicate all at once. Learn about hawker culture and sample a range of dishes, including Michelin-starred chicken rice. Such a decision can only be reached after collective and thorough consultations have been carried out among the top management or if the prevailing situation such as bad weather does not allow any flights. Its leadership has also been able to empower the organization’s staff at the lower levels in terms of addressing the different problems of the company (Cunningham & Gerrard, 2000). Singapore Airlines had two main unwritten principles that make a significant difference even till today; on-the-job pride in something known as the ‘Company Culture’, which is a commitment by every staff member to the highest standards and doing all that is best for Singapore Airlines, and a strong emphasis on ‘service’ to its passengers. The presence of technology within its environment is critical in ensuring that all the management, manufacturing and communication processes are carried out effectively (Chan, 2000). Singapore Airlines has the following aircrafts in its global fleet (December 2019): Singapore Airlines were one of the first customers of the Boeing B-777 during the 1990s and has used the aircraft consistently on most global routes. In 1968, French couturier Pierre Balmain designed the legendary sarong kebaya uniform for MSA stewardesses, made with traditional Asian batik design and created to represent Malayan culture and hospitality. Schneider, B. Asian Brand Strategy provides key insights and knowledge about the rising Asian brands incl. Singapore Airlines has been as consistent in its communication vehicles as in its brand strategy. SIA has followed a very simple management formula to achieve outstanding results: Revenues: Command a price premium through consistent brand benefits and avoid reactionary pricing behaviour in order to condition the customer not to wait for price matching. It is an engineering company stationed at Changi Airport in Singapore and provides engineering services to other air carriers who are about 80 of them spread in other continents The paper concludes by emphasizing on the need for the correct organizational culture based on continuous improvement that is dynamic to technological progress as well as the need for modernistic consumerism patterns. IvyPanda. Singapore Airlines' limited edition mahjong set is here and it's already sold out + By Divya Taery 3 days. model frameworks, brand cases and checklists on Asian branding. Hence, the airlines’ role has perhaps been intertwined in a possible delicate balance where all aspects of staff needs in addition to those of the consumers are carefully articulated for the sake of improvement. The icon has become so strong that Madame Tussaud’s Museum in London started to display the Singapore Girl in 1993 as the first commercial figure ever, and did a refresh of the Singapore Girl wax figure in 2015. Before that, many competitors have already rolled out premium economy seats but Singapore Airlines has been careful to follow due to potential cannibalization of its full-fare business and first class products, and overall considerations for the implications for the Singapore Airlines brand. This has been the overriding force as the company continues to enrich its culture to fit in the new market amidst myriads of challenges. Singapore has hosted the world’s first street as well as night F1 races since 2008. The company has been able to generate the necessary demand for higher returns through effective leadership. No doubt, food and drink are the key unifiers for all residents on the little red dot, … professional specifically for you? Singapore Airlines has already jumped ahead as part of their overall brand portfolio strategy launching their own two carriers for regional and medium to long-haul routes. In Singapore Airlines, the process of effecting organizational change has experienced a very slow pace of implementation due to poor cooperation and resistance from some units (Cunningham & Gerrard, 2000). In October 1972, MSA split into Malaysian Airline System (MAS) and Singapore Airlines (SIA), and the Singapore Girl icon is created. With 67 business class seats and 94 premium economy class seats, the airline designed the flight route for business travellers who want additional comfort on the long route. Winning the Service Game. Some of the services given have been termed as unwanted and excessive. In terms of country image, it is without doubt that the Singapore Girl has done as much for Singapore’s image than its political stability, infrastructure, workforce and extensive network of Free Trade Agreements. There are four operating ranks on board any Singapore Airlines flight: Flight stewardess, Leading stewardess, Chief stewardess and In-flight supervisor (same rank equivalent for males). Another outstanding feature in Singapore Airlines is their managerial approach. It is especially emphatic on the need to ensure that all considerations for innovations and modern technological development are assimilated in the system for faster and even development. First, the strong cash position allows Singapore Airlines to internally fund purchases of new equipment and airplanes, and limit interest costs. Varey, R. J. Communication acts as a good avenue for solving different problems that affect staff members and the rest of management (Cunningham & Gerrard, 2000). A second benefit of SIA’s infrastructure is the age of their fleet. Innovation, best technology, genuine quality and excellent customer service were to become the major drivers of the brand. Singapore Airlines has formed one of the significant travel industries in the Singapore state as well as the whole part of the Asian region. No, not Christmas and New Year season but rather the lull before Chinese New Year. You are free to use it for research and reference purposes in order to write your own paper; however, you must. Customers are given total attention. This is creating a circular effect where the premium airlines are losing cost-sensitive customers to low-cost airlines, which causes them to reduce price to retain these customers. It is worth noting that an airline can hardly evade challenges in its operations just like other businesses units. SIA was the first to introduce a choice of meals, free alcoholic and non-alcoholic beverages, free headphones, hot towels with a unique scent, personal entertainment systems, and video-on-demand in all cabins. It launched KrisWorld, an advanced in-flight entertainment system, across all classes in 1995. Organizational Environment and Behavior of Singapore Airlines, Analysis of Female Employability in the Events Industry in Hong Kong, Work Values, Experience, And Job Satisfaction Among Government Workers In Singapore, Singapore's Advancion in Economy, Tourism and Other Economy Building Sectors, Planning of Medical Facilities and Amenities, Understanding Goals of Human Resource Management in the Context of Human Capital Theory, Scientific Management in the Modern Organizations, The Manager of the Century: Following the Track of a Born Leader. In terms of decision making, Singapore Airlines has an able and experienced management. Singapore Airlines also runs one of the most comprehensive and rigorous recruitment and training programs for cabin and flight crew in the industry to make sure the SIA brand experience is fully and consistently delivered. In 1994, SIA became the world’s biggest B747-400 operator when it took delivery of its 23rd of the type. Studies indicate that the company was formed in 1947 and was able to fully develop through technical assistance from Qantas Empire Airways and British Commonwealth airlines (Varey, 2006). As the Singapore’s most crucial Airline Company, the government plays a major role in its operations and derivation of different policies (Cunningham & Gerrard, 2000). These services are provided by the airline in order to improve its market base. Singapore Airlines has joined the International Air Transport Association (IATA) in its commitment to reducing the industry’s emissions in three stages – a 1.5% improvement in fuel efficiency each year from 2009 to 2020; carbon-neutral growth from 2020; and 50% absolute reduction in carbon emissions by 2050. What … Singapore Airlines - Building a culture of Service Excellence 1. Our people are passionate about their jobs and take pride in the company. In 2018, Singapore Airlines was the launch customer of the Airbus A350-900 Ultra Long Haul, which had a range of 9,700 nautical miles or 20 hours non-stop flight. The maiden flight of Malayan Airways Limited (MAL) took off from Kallang Airport in Singapore to Kuala Lumpur, Ipoh and Penang on 1 May 1947. In February 2013, it was the first airline in the world to introduce 3D games on its entertainment system, KrisWorld. Organizational behavior in Singapore airlines is highly rated in terms of job rotation. Singapore Airlines Limited (SIA) is one of the major airlines which ply various destinations across South Asia, East Asia and South East Asia (Varey, 2006). Singapore Airlines menus are also specially created to reflect culinary influences of the regions it flies to. YOU MIGHT ALSO LIKE. This research paper on Organizational Environment and Behavior of Singapore Airlines was written and submitted by your fellow student. According to Wirtz and Johnston (2003), assimilated strategies form the core determinant of an organizations ability to address its developmental demands in the market. The challenge is to stay true to the brand and keep delivering on the fairly high-cost promise of quality, innovation and service. It has done exemplary well since then. July 19, 2019. https://ivypanda.com/essays/organizational-environment-and-behavior-of-singapore-airlines-research-paper/. Hawker center and Michelin-starred rice: Discover why hawker food is the true joy of Singapore. To prevent cannibalization, Singapore Airlines has ensured that the business class experience is still differentiated from the premium economy experience in terms of seat width (34 inch versus 19.5 inch), seat reclining (fully-flat bed versus 8 inch) and entertainment screen (15.4 inch versus 13.3 inch). Type of reactionary behaviour industry leader: a great achievement for any brand your paper... 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