ÿþ<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> <html> <head> <title>Support & Maintenance | IBASE Technology Singapore</title> <meta name="description" content="We provide support and maintenance services to ensure optimal application availability and reliability to our customers."> <meta name="keywords" content="support, hardware support, application support, software support, maintenance, support policy, Training"> <meta http-equiv="content-type" content="text/html; charset=ISO-8859-1"> <meta name="author" content="IBASE Technology Private Limited"> <meta name="generator" content="Web Page Maker"> <style type="text/css"> /*----------Text Styles----------*/ .ws6 {font-size: 8px;} .ws7 {font-size: 9.3px;} .ws8 {font-size: 11px;} .ws9 {font-size: 12px;} .ws10 {font-size: 13px;} .ws11 {font-size: 15px;} .ws12 {font-size: 16px;} .ws14 {font-size: 19px;} .ws16 {font-size: 21px;} .ws18 {font-size: 24px;} .ws20 {font-size: 27px;} .ws22 {font-size: 29px;} .ws24 {font-size: 32px;} .ws26 {font-size: 35px;} .ws28 {font-size: 37px;} .ws36 {font-size: 48px;} .ws48 {font-size: 64px;} .ws72 {font-size: 96px;} .wpmd {font-size: 13px;font-family: Arial,Helvetica,Sans-Serif;font-style: normal;font-weight: normal;} /*----------Para Styles----------*/ DIV,UL,OL /* Left */ { margin-top: 0px; margin-bottom: 0px; } </style> <style type="text/css"> a.style1:link{color:#FFCC00;text-decoration: none;} a.style1:visited{color:#FF9900;text-decoration: none;} a.style1:hover{color:#FF6600;text-decoration: none;} a.style1:active{color:#FF6600;text-decoration: none;} a.breadcrumb:link{color:#969696;text-decoration: none;} a.breadcrumb:visited{color:#969696;text-decoration: none;} a.breadcrumb:hover{color:#969696;text-decoration: underline;} a.breadcrumb:active{color:#969696;text-decoration: underline;} a.mainmenu:link{color:#FF9900;text-decoration: none;} a.mainmenu:visited{color:#FF9900;text-decoration: none;} a.mainmenu:hover{color:#FF6600;text-decoration: underline;} a.mainmenu:active{color:#FF6600;text-decoration: underline;} a.sidemenu:link{color:#FF8040;text-decoration: none;} a.sidemenu:visited{color:#FF8040;text-decoration: none;} a.sidemenu:hover{color:#993300;} a.sidemenu:active{color:#993300;text-decoration: none;} a.managmentlist:link{color:#333333;text-decoration: underline;} a.managmentlist:visited{color:#333333;text-decoration: none;} a.managmentlist:hover{text-decoration: underline;} a.managmentlist:active{text-decoration: none;} </style> <style type="text/css"> div#container { position:relative; width: 882px; margin-top: 0px; margin-left: auto; margin-right: auto; text-align:left; } body {text-align:center;margin:0} </style> </head> <body background="images/background.gif" bgProperties="fixed" style="background-attachment:fixed;"> <div id="container"> <div id="shape1" style="position:absolute; overflow:hidden; left:30px; top:0px; width:822px; height:1101px; z-index:0"><img border=0 width="100%" height="100%" alt="" src="images/shape7659820.gif"></div> <div id="image2" style="position:absolute; overflow:hidden; left:40px; top:1020px; width:800px; height:50px; z-index:1"><img src="images/bar_bottom.gif" alt="" title="" border=0 width=800 height=50></div> <div id="g_image2" style="position:absolute; overflow:hidden; left:40px; top:84px; width:800px; height:29px; z-index:2"><img src="images/bar_top.gif" alt="" title="" border=0 width=800 height=29></div> <div id="g_image1" style="position:absolute; overflow:hidden; left:40px; top:13px; width:187px; height:60px; z-index:3"><img src="images/IBASE Logo.gif" alt="" title="" border=0 width=187 height=60></div> <div id="text1" style="position:absolute; overflow:hidden; left:407px; top:1044px; width:434px; height:27px; z-index:4"> <div class="wpmd"> <div><font color="#C0C0C0" face="Century Gothic" class="ws9">Copyrights 2011 IBASE TECHNOLOGY PRIVATE LIMITED. All Rights Reserved.</font></div> </div></div> <div id="g_image4" style="position:absolute; overflow:hidden; left:674px; top:32px; width:24px; height:24px; z-index:5"><img src="images/fax.gif" alt="" title="" border=0 width=24 height=24></div> <div id="g_image5" style="position:absolute; overflow:hidden; left:674px; top:62px; width:24px; height:16px; z-index:6"><img src="images/email.gif" alt="" title="" border=0 width=24 height=16></div> <div id="g_image3" style="position:absolute; overflow:hidden; left:672px; top:4px; width:28px; height:22px; z-index:7"><img src="images/tel.gif" alt="" title="" border=0 width=28 height=22></div> <div id="g_text1" style="position:absolute; overflow:hidden; left:700px; top:7px; width:150px; height:21px; z-index:8"> <div class="wpmd"> <div><font color="#333333" face="Century Gothic" class="ws9">+65 65572516</font></div> <div><font face="Century Gothic" class="ws9"><BR></font></div> </div></div> <div id="g_text3" style="position:absolute; overflow:hidden; left:700px; top:35px; width:150px; height:21px; z-index:9"> <div class="wpmd"> <div><font color="#333333" face="Century Gothic" class="ws9">+65 65572517</font></div> <div><font face="Century Gothic" class="ws9"><BR></font></div> </div></div> <div id="g_text4" style="position:absolute; overflow:hidden; left:702px; top:60px; width:150px; height:21px; z-index:10"> <div class="wpmd"> <div><font color="#333333" face="Century Gothic" class="ws9">sales-sgp@ibase.com.sg</font></div> </div></div> <div id="g_table4" style="position:absolute; overflow:hidden; left:40px; top:134px; width:161px; height:245px; z-index:11; background-color:#FFFFFF"> <div class="wpmd"> <div><TABLE bgcolor="#FFFFFF" border=0 cellpadding=0 bordercolorlight="#C0C0C0" bordercolordark="#808080"> <TR valign=top> <TD width=17 height=15><div class="wpmd"> <div><IMG border=0 src="images/Bullet2.jpg"></div> </div> </TD> <TD width=132 height=15><div class="wpmd"> <div><font face="Tahoma" class="ws8"><B><a href="http://www.ibase.com.sg/support.html" title="" target="_self" class="sidemenu">Overview</a></B></font></div> </div> </TD> </TR> <TR valign=top> <TD width=17><BR> </TD> <TD width=132><div class="wpmd"> <div><font class="ws8"><BR></font></div> </div> </TD> </TR> <TR valign=top> <TD width=17><div class="wpmd"> <div><IMG border=0 src="images/Bullet2.jpg"></div> </div> </TD> <TD width=132><div class="wpmd"> <div><font face="Tahoma" class="ws8"><B><a href="http://www.ibase.com.sg/support problem management.html" title="" target="_self" class="sidemenu">Problem Management</a></B></font></div> </div> </TD> </TR> <TR valign=top> <TD width=17><div class="wpmd"> <div><font face="Tahoma" class="ws9"><BR></font></div> </div> </TD> <TD width=132><div class="wpmd"> <div><font face="Tahoma" class="ws8"><BR></font></div> </div> </TD> </TR> <TR valign=top> <TD width=17><BR> </TD> <TD width=132><BR> </TD> </TR> <TR valign=top> <TD width=17><BR> </TD> <TD width=132><BR> </TD> </TR> <TR valign=top> <TD width=17><BR> </TD> <TD width=132><BR> </TD> </TR> </TABLE> </div> </div></div> <div id="roundrect1" style="position:absolute; overflow:hidden; left:236px; top:140px; width:603px; height:844px; z-index:12"><img border=0 width="100%" height="100%" alt="" src="images/roundrect71156580.gif"></div> <div id="image1" style="position:absolute; overflow:hidden; left:240px; top:149px; width:48px; height:48px; z-index:13"><img src="images/img26904275.gif" alt="" title="" border=0 width=48 height=48></div> <div id="text2" style="position:absolute; overflow:hidden; left:295px; top:162px; width:258px; height:23px; z-index:14"> <div class="wpmd"> <div><font color="#FF0000" face="Arial Narrow" class="ws12">Overview of Support Activities</font></div> </div></div> <div id="text3" style="position:absolute; overflow:hidden; left:280px; top:200px; width:540px; height:753px; z-index:15"> <div class="wpmd"> <div><font color="#333333" face="Tahoma">The followings are the support &amp; maintenance information and processes that shall be implemented to ensure optimal application availability and reliability delivered to our customers. </font></div> <div><font color="#333333" face="Tahoma"><BR></font></div> <div><font color="#FF0000" face="Arial Narrow">HARDWARE/SOFTWARE APPLICATION SUPPORT &amp; MAINTENANCE</font></div> <div><font color="#333333" face="Tahoma"><BR></font></div> <div><font color="#333333" face="Tahoma"><B>Personnel</B></font></div> <div><font color="#333333" face="Tahoma">Full-time technical support personnel would be readily available during normal working hours. All support personnel obtained at least a diploma in I.T. or related qualifications with at least 1 year of relevant experience.</font></div> <div><font color="#333333" face="Tahoma"><BR></font></div> <div><font color="#333333" face="Tahoma"><B>Support Operations </B></font><font color="#333333" face="Tahoma">&nbsp;&nbsp; </font></div> <div><font color="#333333" face="Tahoma">IBASE provides end-to-end technical support for all in-house developed products to ensure reliable, efficient and total customer services.</font></div> <div><font color="#333333" face="Tahoma"><BR></font></div> <div><font color="#333333" face="Tahoma"><B>Hardware Support Policies </B></font></div> <div><font color="#333333" face="Tahoma">All distribution of hardware, operating system applications and accompanying documents are supplied by reputable manufacturer such as IBM, HP and Dell etc. In addition, any update of versions and relevant information shall be provided by the manufacturers and disseminated to the customers accordingly. During such event, IBASE would forward electronic mails to respective users stating the information, documents and notifications of changes.</font></div> <div><font color="#333333" face="Tahoma"><BR></font></div> <div><font color="#333333" face="Tahoma"><B>Software Application Support Policies</B></font></div> <div><font color="#333333" face="Tahoma">All distribution of software and accompanying documents are allocated with a VERSION CONTROL NUMBER with date and related remarks. Also, any outdated versions would be archived for future reference. In the event of new releases, IBASE would forward electronic mails to users stating information, documents and notifications of changes. There would be a database to track the affected users.</font></div> <div><font color="#333333" face="Tahoma"><BR></font></div> <div><font color="#333333" face="Tahoma"><BR></font></div> <div><font color="#FF0000" face="Arial Narrow">TRAINING</font></div> <div><font color="#333333" face="Tahoma"><BR></font></div> <div><font color="#333333" face="Tahoma"><B>Trainer</B></font></div> <div><font color="#333333" face="Tahoma">All trainers have obtained Degree in I.T. or related qualifications with at least 1 year of working experience on the proposed system.</font></div> <div><font color="#333333" face="Tahoma"><BR></font></div> <div><font color="#333333" face="Tahoma"><B>Training Operations</B></font></div> <div><font color="#333333" face="Tahoma">IBASE is always ready to provide trainer for our products and services.&nbsp; Most training is conducted off-site and there are no fixed training facilities or locations. Training details are customized base on the individual customer's requirement. For example, the training can be conducted at the customer's premise or at any commercial facilities such as hotel function rooms. All additional expenses incurred are charged separately.</font></div> <div><font color="#333333" face="Tahoma"><BR></font></div> <div><font color="#333333" face="Tahoma"><B>E-Learning Training Courseware</B></font></div> <div><font color="#333333" face="Tahoma">Post classroom training, IBASE is able to design online training courseware to assist users to stay proficient in system usage.</font></div> </div></div> <div id="g_image6" style="position:absolute; overflow:hidden; left:52px; top:90px; width:18px; height:18px; z-index:16"><a href="index.html" target="_self"><img src="images/home.gif" alt="" title="" border=0 width=18 height=18></a></div> <div id="g_text2" style="position:absolute; overflow:hidden; left:96px; top:91px; width:750px; height:18px; z-index:17"> <div class="wpmd"> <div><font face="Tahoma" class="ws8"><B><a href="company Info.html" title="" target="_self" class="mainmenu">COMPANY INFO</a></B></font><font color="#FF6600" face="Tahoma" class="ws8"><B>&nbsp;&nbsp;&nbsp;&nbsp; |&nbsp;&nbsp;&nbsp;&nbsp; </B></font><font face="Tahoma" class="ws8"><B><a href="uberiq.html" title="" target="_self" class="mainmenu">UBERIQ"! 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